Self-study resource approved 100-140 Exam Questions

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 2
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 3
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 4
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 5
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q252-Q257):

NEW QUESTION # 252
During a VNC session, how should a technician respond if they need to access confidential files on the user's computer to resolve an issue?

Answer: C

Explanation:
Notify the user and request permission before accessing any confidential files It is critical to maintain transparency and trust by notifying the user and requesting permission prior to accessing any confidential files, which respects their privacy and adheres to ethical guidelines.
Option A is incorrect because even with initial consent, accessing sensitive files requires explicit ongoing consent.
Option C is incorrect because it might not resolve the issue if the technician needs direct access to properly troubleshoot.
Option D is incorrect as recording the session without explicit consent can violate privacy laws and does not address the need for permission to access sensitive information.


NEW QUESTION # 253
An IT support specialist is tasked with upgrading a server that will host a database application requiring a 64-bit architecture for optimal performance. The current server is running a 32-bit architecture.
What must the specialist ensure about the new server's processor?

Answer: C

Explanation:
Correct Answer. C. It is compatible with 64-bit computing For the database application to function as required, the processor must support 64-bit computing. This compatibility is essential for handling the larger data sets typical of such applications and utilizing more than 4 GB of RAM effectively.
Option A is incorrect because hyper-threading improves performance but is not specifically required for 64-bit architecture compatibility.
Option B is incorrect because higher clock speed improves performance but does not address the
64-bit requirement.
Option D is incorrect because while a larger cache size can improve performance, it is not related to the 64-bit architecture requirement.


NEW QUESTION # 254
During an upgrade of network infrastructure, a technician notices that several workstations cannot access network resources via LAN but have no issues when connected via WLAN.
What should the technician check first?

Answer: D

Explanation:
Correct Answer. B. Ensure all VLAN configurations are correctly assigned to their respective ports Correct VLAN assignment is crucial for network access and can often be disrupted during infrastructure upgrades, leading to connectivity issues specific to wired connections.
Option A is incorrect. Wireless access is working correctly; the issue lies with the wired connections.
Option C is incorrect. Firewall settings would typically affect both LAN and WLAN connectivity, not just wired.
Option D is incorrect. DHCP settings specific to wireless connections would not impact wired connectivity issues.


NEW QUESTION # 255
During an office move, a system administrator needs to ensure that network packets are taking the most efficient route to a critical service located at a remote data center. What command should be executed from a terminal to analyze the network path and diagnose potential chokepoints?

Answer: D

Explanation:
Correct Answer. B. tracert datacenter.example.com Tracert (Windows) or traceroute (Unix/Linux) maps the route that packets take from the host to a remote destination. It is valuable for identifying inefficient routes or chokepoints along the path.
Option A is incorrect. nslookup resolves domain names to IP addresses but does not provide routing path information.
Option C is incorrect. arp -a displays the ARP cache which maps IP addresses to physical addresses on the local network, not useful for routing analysis.
Option D is incorrect. ipconfig /flushdns clears the DNS resolver cache, which affects domain name resolution but not the routing of packets.


NEW QUESTION # 256
A user cannot connect their mobile device to a Bluetooth speaker. What should the technician suggest to resolve this issue?

Answer: A

Explanation:
Correct Answer. A. Check if Bluetooth is enabled on both the mobile device and the Bluetooth speaker Ensuring that Bluetooth is enabled on both devices is a fundamental step for establishing a connection. It's a common oversight that can prevent devices from pairing.
Option B is incorrect as increasing the volume does not affect connectivity issues.
Option C is incorrect because Bluetooth connectivity is unrelated to Wi-Fi networks.
Option D is incorrect because replacing the Bluetooth speaker is premature without first confirming that all settings are correct and that the speaker is the issue.


NEW QUESTION # 257
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